Shipping & Returns
Please note! We are having challenges during these times with shipping and delivery times. We cannot guarantee how long it will take for your package to arrive.
Shipping: Shipping is free for orders over $200.00 Smaller orders are only $6.95 and all orders are shipped USPS Priority Mail so they can be tracked. We will ship your purchase within 2 or 3 days, if you need it faster, please contact us. Once shipped your beautiful jewelry should arrive within 3-4 days. Please allow extra time during the holidays when the US Postal Service is much busier. We can also ship USPS express priority mail for faster delivery, but please contact us to be sure your selection is in inventory. Custom orders will be shipped within a week of final approval of the design.
International Shipping: We ship all over the world. Here are some timelines based on experience. Items shipped to Canada might take an additional 1-2 weeks to make it through customs, we can get it to the border in two days, but customs holds the package. Please allow this additional time for your jewelry to arrive. Delivery time to the EU has been within 7-10 days. Customers in the EU are responsible for VAT and any import duties related to your purchase. Delivery time to Australia is about 8-10 days.
Returns: Custom items are not returnable. All other items can be returned within 14 days, provided that they show no signs of wear. Please contact us first to arrange the return and all returns and exchanges must be received within 30 days. Request a return here: http://ballroomjewels1.returnscenter.com.
The customer is responsible for return shipping costs. Please insure your package, we are not responsible for items lost during shipping.